Current Opportunities
All positions are located in Phoenix metro, Dallas/FW, San Antonio, and Austin
This will be our first management position in Texas, with two direct reports (one in San Antonio and one in the Dallas area). The person accepting this role must be based in San Antonio, but some travel to Austin will be required 2-3 times/quarter and potentially to Dallas/Fort Worth 3-2 times per year. Since Texas is projected to be our largest region, we’re enthusiastic about the potential for this role to grow substantially over the next 3-5 years.
1) Provide exemplary technical service and coaching for the technical services we provide
a. While our aim is for this role to manage other Technical Account Managers, the role is absolutely a “player/coach” role for the next 1-2 years.
b. You will provide both onsite and remote technical support requiring basic thinking and troubleshooting skills related to hybrid Active Directory/AAD deployments, Office 365, group policies, permission management, printers, etc., as well as support of basic networking and wireless access points, and IP phone systems.
c. Determine if issues are beyond the scope of basic troubleshooting and support and escalate to Veeya Service Engineers as appropriate.
d. Use active listening skills to best understand technical requests, then leverage excellent communication skills to help the user gain confidence.
e. Ability to provide best practice recommendations for Office 365 elements such as SharePoint, Teams, and/or OneDrive based on various scenarios.
f. See the big picture of why end users love our services and/or struggle with specific areas, then help drive priority for the most urgent improvements/features.
This position is strategic to the organization. The individual in this role must master the process of helping team members and customers work together. The following responsibilities are provided to further clarify the day-to-day tasks:
• Work with Customer Success, Services, and Onboarding teams to continuously improve the customer experience and maximize customer understanding and utilization of Veeya services.
• Connect regularly with key strategic customer points of contact and stakeholders, continuously building relationship, understanding of their business needs and how leveraging Veeya services can fill those needs
• Proactively drive customer needs-based proposals and projects for implementing standard services to strategic accounts
• Deliver regular customer-facing executive-level KPI reports for named strategic accounts
• Participate regularly in key Services and service roadmap development discussions and meetings
• Support, train, and coach departmental leads in leveraging strategic systems and tools in order to bolster productivity and effectiveness for their teams and their intersections with customers and other departments.
• Maintain relationship with strategic system and tool vendors to ensure Veeya is taking advantage of appropriate useful features, and promotions and pricing.
• Keep a strong “get it done by enabling others” mentality; constantly think about how TAMs can continuously grow their relationship and influence with strategic customers.
• Manage priorities and use creative communication methods to successfully influence the right internal actions for any situation.
This position is strategic to the organization. The individual in this role must master the process of helping team members and customers work together. The following responsibilities are provided to further clarify the day-to-day tasks:
• Be the trustworthy “Primary Point of Contact (PPOC)” for specific named accounts.
• Have thorough understanding of Veeya’s Services; to be able to provide professional, technical, and trustworthy recommendations. Very strong troubleshooting skills.
• Ensure that the accounts understand their invoices and are billed correctly for the services they receive.
• Strong feeling of ownership. Regardless of who “owns” each Service, this person will do what it takes (within the boundaries of our Service Standards) to ensure our customers have a fantastic experience.
• Work with Customer Success and Services teams to continuously improve the experience customers have during the onboarding process and after.
This position is strategic to the organization. The individual in this role must master the process of helping team members and customers work together. The following responsibilities are provided to further clarify the day-to-day tasks:
• Work with Services Delivery teams to continuously improve the experience customers have during the onboarding process.
Strong feeling of ownership. Regardless of who “owns” each Service, this person will do what it takes (within the boundaries of our Service Standards) to ensure our customers have a fantastic experience.
• Strong “get it done by enabling others” mentality; constantly thinking about how Services Delivery and Accounting improve their process of ensuring services delivered match invoicing.
• Continuously staying in touch with Services Delivery, Accounting and the Client and ensuring the Veeya family is (1) leveraging our Services appropriately and (2) understands our Services at a high level.