This will be our first management position in Texas, with two direct reports (one in San Antonio and one in the Dallas area). The person accepting this role must be based in San Antonio, but some travel to Austin will be required 2-3 times/quarter and potentially to Dallas/Fort Worth 3-2 times per year. Since Texas is projected to be our largest region, we’re enthusiastic about the potential for this role to grow substantially over the next 3-5 years.

1) Provide exemplary technical service and coaching for the technical services we provide

a. While our aim is for this role to manage other Technical Account Managers, the role is absolutely a “player/coach” role for the next 1-2 years.

b. You will provide both onsite and remote technical support requiring basic thinking and troubleshooting skills related to hybrid Active Directory/AAD deployments, Office 365, group policies, permission management, printers, etc., as well as support of basic networking and wireless access points, and IP phone systems.

c. Determine if issues are beyond the scope of basic troubleshooting and support and escalate to Veeya Service Engineers as appropriate.

d. Use active listening skills to best understand technical requests, then leverage excellent communication skills to help the user gain confidence.

e. Ability to provide best practice recommendations for Office 365 elements such as SharePoint, Teams, and/or OneDrive based on various scenarios.

f. See the big picture of why end users love our services and/or struggle with specific areas, then help drive priority for the most urgent improvements/features.

• View Full Job Description
• To apply, please email your resume and cover letter to hr@theveeya.com

• View Full Job Description
• To apply, please email your resume and cover letter to hr@theveeya.com

This position is strategic to the organization. The individual in this role must master the process of helping team members and customers work together. The following responsibilities are provided to further clarify the day-to-day tasks: 

• Be the trustworthy “Primary Point of Contact (PPOC)” for specific named accounts. 

• Have thorough understanding of Veeya’s Services; to be able to provide professional, technical, and trustworthy recommendations. Very strong troubleshooting skills. 

• Ensure that the accounts understand their invoices and are billed correctly for the services they receive. 

• Strong feeling of ownership. Regardless of who “owns” each Service, this person will do what it takes (within the boundaries of our Service Standards) to ensure our customers have a fantastic experience. 

• Work with Customer Success and Services teams to continuously improve the experience customers have during the onboarding process and after.

 This position is strategic to the organization. The individual in this role must master the process of helping team members and customers work together. The following responsibilities are provided to further clarify the day-to-day tasks: 

• Work with Services Delivery teams to continuously improve the experience customers have during the onboarding process. 

Strong feeling of ownership. Regardless of who “owns” each Service, this person will do what it takes (within the boundaries of our Service Standards) to ensure our customers have a fantastic experience. 

• Strong “get it done by enabling others” mentality; constantly thinking about how Services Delivery and Accounting improve their process of ensuring services delivered match invoicing. 

• Continuously staying in touch with Services Delivery, Accounting and the Client and ensuring the Veeya family is (1) leveraging our Services appropriately and (2) understands our Services at a high level.